Refund Policy
Welcome to Digably! We are committed to providing high-quality digital products that meet the needs of our customers. If you are not completely satisfied with your purchase, we offer a 14-day money-back satisfaction guarantee.
How to Initiate a Refund:
To initiate a refund, please contact our customer service team at support@digably.io within 14 days of your purchase. Our team will assist you with the process and provide you with the necessary instructions.
Refund Eligibility:
To be eligible for a refund, the following conditions must be met:
1. You have not exceeded the usage limits for your subscription plan.
2. The product has not been abused or used in any way that violates our terms of service.
Refund Process:
Once we receive your refund request and confirm that it meets the above eligibility criteria, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase.
Please note that it may take 5-10 business days for the refund to be reflected in your account, depending on your financial institution.
Non-Refundable Items:
The following items are not eligible for a refund:
Any usage-based fees that have been incurred before the refund request was made. (These are optional usage-based fees that go beyond the subscription cost)
Phone number fees
Phone call fees
SMS fees
MMS fees
Email fees
If you have any questions about our refund policy, please contact our customer service team at support@digably.io. We will be happy to assist you!
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